Retaining Walls Direct supplies concrete sleepers, galvanised steel H-beam posts, C-channel posts, and retaining wall accessories direct to building sites, residential properties, and civil projects across Australia. Heavy materials need specialist logistics — here's exactly how we handle yours.
We coordinate specialist freight carriers to deliver direct to your property anywhere in Australia. This is the most popular option for homeowners and builders who don't have access to a crane truck or suitable trailer. Our carriers are experienced with residential driveways, acreage properties, and active construction sites.
Trade customers and owner-builders with appropriate vehicles can collect directly from our manufacturer premises. Collection is by confirmed appointment only — unscheduled arrivals cannot be accommodated. Contact us to lock in a date before placing your order.
We have premises available across Victoria, Queensland, and New South Wales. The correct address depends on the products you're ordering — confirm with our team before arriving.
| State | Address |
|---|---|
| VIC | 11 Kitchen Road, Dandenong South VIC 3175 |
| VIC | 72 Officer South Road, Officer VIC 3809 |
| QLD | 38 Loam Street, Acacia Ridge QLD 4110 |
| NSW | 199 Hassall Street, Wetherill Park NSW 2164 |
| State | Suburb |
|---|---|
| VIC | Campbellfield 3061 |
| VIC | Bayswater 3153 |
| VIC | Hallam 3803 |
| VIC | Cranbourne West 3977 |
The freight vehicle assigned to your order depends on your order size, product type, and site conditions:
Before your delivery arrives, please confirm the following:
To keep freight costs fair for all customers, each pallet must be unloaded within 5 minutes. If unloading takes longer, an additional charge of $2.50 per minute applies. The same 5-minute standard applies to self-collection from manufacturer premises.
Having your site prepared in advance is the simplest way to avoid these charges.
Concrete sleepers are palletised at the manufacturer. Standard quantities per pallet are:
Order quantities should align with full pallets where possible to minimise freight costs and handling. Not sure how many sleepers your project needs? Call us on 1800 880 124 and we'll help you calculate the right quantity based on your wall dimensions and soil conditions.
Lead times are confirmed once your order is placed and a job number is issued by the manufacturer. We'll notify you of your delivery window and keep you updated if anything changes.
Yes. We regularly deliver to rural and semi-rural properties. Freight costs and lead times will be higher than metro areas. Provide your postcode and order details when you contact us and we'll give you an accurate freight quote upfront.
Yes — a responsible adult must be present to receive and sign for the delivery. We cannot leave heavy materials unattended without prior written agreement.
Photograph everything before signing the delivery docket and contact us straight away. Do not refuse the delivery — accepting and documenting the damage gives us the strongest basis to resolve the issue with the manufacturer under Australian Consumer Law.
We'll contact you as soon as we're aware of any delay. For our full position on delivery delays, refer to our Returns, Delivery & Refund Policy.
Questions about freight costs, collection, or site access? We're available Monday to Friday during business hours.
You'll get the inside scoop on flash sales, new product releases and be entered in a contest for a year's worth of Fresh!
