At Retaining Walls Direct, we supply heavy-duty concrete sleepers, steel posts, and associated retaining wall materials. Because of the nature of these products — bulk, heavy, and transported via third-party freight — our policies reflect the realities of the industry. Please read this page carefully before placing your order.

Changing Your Order

We process a high volume of orders daily, so all change requests must be submitted in writing (email or phone call with written confirmation).

• It is the buyer's responsibility to confirm correct quantities and product specifications before ordering.
• No changes can be made within 48 hours of your scheduled delivery date — some freight companies collect orders the day prior.
• If your order has already been picked by the manufacturer, a restocking fee may apply.

Delivery

We use trusted third-party transport companies to deliver your order. While we do everything we can to ensure smooth delivery, delays or rescheduling can occasionally occur due to factors outside our control.

Retaining Walls Direct will not be held liable for any financial loss arising from delivery delays or rescheduling.

Damaged or Incorrect Goods on Delivery

If your delivery arrives damaged or incorrect, please contact us immediately. We will liaise with the manufacturer on your behalf to seek a resolution. Please note:

• We cannot cover the cost of return freight or re-delivery.
• The manufacturer must assess and approve any replacement before it is dispatched.

Collection (Click & Collect / Self-Arranged Freight)

If you or your transport company are collecting directly from the manufacturer's yard:

• Collection must occur on the scheduled date. Failure to collect may result in delays or a restocking fee.
• The yard supervisor reserves the right to refuse loading if your vehicle or trailer is unsuitable or does not comply with weight load requirements.
• It is your responsibility to ensure your transport is appropriate for the load.

Returns

We do not accept change-of-mind or incorrect-order returns on concrete sleepers or steel products. Manufacturers cannot accept these items back due to the nature of transport and handling involved.

However, if your order arrives damaged, faulty, or not as described, we will work with the manufacturer to resolve the issue in line with your rights under Australian Consumer Law.

Refunds

Your rights under Australian Consumer Law are not affected by this policy. If goods cannot be supplied or are not as described, we will work with the manufacturer to arrange a suitable remedy.

Contact Us

Have a question about your order, delivery, or a refund? Get in touch with our team directly:

• Email: info@retainingwallsdirect.com.au
• Phone: 0485 856 986

We're here to help and will respond as quickly as possible during business hours.