At Retaining Walls Direct we supply premium concrete sleepers, galvanised steel posts and heavy retaining wall materials direct to homeowners, landscapers and builders across Australia. Because these products are bulky, heavy, made to order and dispatched through specialist freight networks, the terms below reflect the real-world logistics of the industry. By placing an order you accept these terms in full. Please read this page carefully before you order. Last updated: June 2026.
We fulfil your order through a national network of trusted manufacturers and freight partners, sourcing materials from the location closest to your project to keep freight distances and costs down. Delivery is by third-party carriers using the right heavy vehicle for your order — typically a crane truck (Hiab) for kerbside placement, or a flat-deck for large commercial orders (a forklift or telehandler is required on site for flat-deck loads). Small accessories and consumables are sent by courier.
Freight is confirmed at the time of order based on your exact suburb, total weight, vehicle type and site access. The ranges below are indicative for standard kerbside delivery. Your exact delivered price is confirmed before payment is taken — use our materials & freight calculator for an estimate.
| State / Zone | Indicative range | Estimated lead time* |
|---|---|---|
| NSW — Newcastle / Hunter / Central Coast | $200–$420 | 1–3 business days |
| NSW — Sydney Metro | $380–$640 | 2–4 business days |
| NSW — Blue Mountains / Tablelands | $450–$750 | 2–4 business days |
| NSW — Regional | $520–$980 | 3–6 business days |
| ACT — Canberra | $480–$800 | 2–4 business days |
| VIC — Melbourne Metro | $580–$950 | 3–5 business days |
| VIC — Regional | $820–$1,380 | 4–7 business days |
| QLD — Brisbane / Gold Coast / Sunshine Coast | $620–$1,000 | 3–5 business days |
| QLD — Regional | $900–$1,550 | 5–9 business days |
| SA — Adelaide Metro | $680–$1,080 | 4–6 business days |
| SA — Regional | $980–$1,650 | 6–9 business days |
| WA — Perth & Regional | Contact us for a quote | 7–14 business days |
| TAS — Tasmania | Contact us for a quote | 7–14 business days |
| NT — Northern Territory | Contact us for a quote | Contact for ETA |
* Lead times run from the date of confirmed full payment. Ranges are indicative only and depend on order weight, exact suburb and site access.
Accuracy at the time of ordering is the customer's responsibility. All change requests must be submitted in writing by email and are only effective once we acknowledge them in writing.
Delivery is to the kerbside or nearest safe, legal and accessible point only. Crane trucks and heavy vehicles require specific conditions — please review these before ordering, as a failed delivery caused by undisclosed access issues will incur a re-delivery fee.
Quoted delivery timeframes are estimates only. While we work with reliable partners, delays or rescheduling can occur due to weather, carrier capacity, manufacturing lead times or site access. Retaining Walls Direct accepts no liability for any financial loss, labour cost, hire cost or consequential loss arising from delivery delays, rescheduling, failed delivery or access problems.
A re-delivery fee of $150–$500+ (depending on location and vehicle) applies where: no one is present to accept delivery; site access prevents safe delivery; the order is refused; or an incorrect address was provided. If goods must be returned to the depot due to refusal, the customer is responsible for both outbound and return freight. A waiting surcharge of $120/hr (inc. GST) may apply where delivery is delayed on site by access issues or obstructions; you'll be notified before any surcharge is raised. In severe weather or unsafe conditions, our carrier may reschedule at no additional cost.
Risk in the goods passes to the customer on delivery or collection. Title in the goods remains with Retaining Walls Direct until payment has been received in full.
Inspect your order on arrival. Any damaged, incorrect or missing items must be noted on the delivery docket at the time of delivery and reported to us in writing within 24 hours, with clear photographs, to sales@retainingwallsdirect.com.au. We will then liaise with the manufacturer on your behalf.
If you or your nominated carrier collect directly from the manufacturer's premises:
We do not accept returns of concrete sleepers, steel products or other heavy materials for change of mind or incorrect ordering. Because of their weight, handling and freight cost, manufacturers will not accept these goods back once dispatched. Where a return is approved by exception in writing, it is at the manufacturer's discretion and subject to a restocking fee of up to 30%, with all return freight at the customer's cost, and only for unused, undamaged, resaleable goods.
If your order arrives faulty, damaged or not as described, your rights under the Australian Consumer Law apply in full and we will work with the manufacturer to arrange an appropriate remedy.
Credit card processing fees are non-refundable in all cases. Approved refunds are paid by bank transfer, typically within 5 business days. The following conditions apply based on the stage of your order at cancellation:
| Cancellation scenario | Refund outcome |
|---|---|
| Cancelled before payment is made to the manufacturer and freight company | Refund of goods value minus credit card fees, within 5 business days |
| Cancelled after manufacturer payment, or once a job number is issued | No refund available |
| Freight booked but manufacturer not yet paid | Goods value refundable; delivery charge non-refundable (minus card fees) |
| Custom-cut, special-order or made-to-order items | Non-refundable once production has commenced |
| Sale, clearance or discounted items | Not eligible for refund |
| Goods confirmed as faulty, damaged or not as described | Remedy arranged under Australian Consumer Law |
Nothing in this policy limits or excludes your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded. Where goods cannot be supplied as ordered, or are found to be defective, we will work with the manufacturer to arrange a fair and timely resolution.
We aim to respond to all enquiries promptly during business hours, Monday to Friday.
