Terms & Conditions
Last updated: June 2026
These Terms & Conditions govern your use of the Retaining Walls Direct website and the purchase of products from us. By placing an order, you agree to be bound by these terms. Please read them carefully before ordering.
Retaining Walls Direct is operated by Retaining Walls Direct (ABN 98 351 143 900), based in Australia.
1. Acceptance of Terms
By accessing or using retainingwallsdirect.com.au, you agree to be bound by these Terms & Conditions and our Privacy Policy. If you do not agree, please do not use our website or place an order.
2. Orders & Order Acceptance
- All orders are subject to acceptance and availability.
- We reserve the right to refuse or cancel any order at our discretion, including where pricing errors have occurred.
- Once an order is confirmed and a job number issued, it is binding subject to these terms.
- It is the buyer's responsibility to confirm correct product specifications and quantities before ordering.
- Any changes to an order must be requested in writing and are subject to our Returns, Delivery & Refund Policy.
3. Pricing & Payment
- All prices are listed in Australian Dollars (AUD) and include GST unless otherwise stated.
- Prices are subject to change without notice. The price at the time of order confirmation applies.
- In the event of a pricing error, we reserve the right to cancel the order and issue a full refund.
- Payment is required in full at the time of ordering unless otherwise agreed in writing.
- Credit card processing fees may apply and are non-refundable.
4. Delivery
- Delivery timeframes are estimates only and are not guaranteed.
- We use third-party freight providers and are not liable for delays, rescheduling, or losses caused by those providers or circumstances beyond our control.
- Risk of loss or damage passes to you upon delivery or collection.
- Full delivery terms are outlined in our Returns, Delivery & Refund Policy.
5. Returns & Refunds
Returns and refunds are handled in accordance with our Returns, Delivery & Refund Policy and your rights under the Australian Consumer Law.
6. Product Information
- We make every effort to ensure product descriptions, specifications, and images are accurate.
- Minor variations in colour, finish, or dimensions may occur due to manufacturing tolerances and screen display differences.
- Technical specifications (MPa ratings, dimensions) are provided by manufacturers and are subject to change.
7. Intellectual Property
All content on this website — including text, images, logos, product descriptions, and guides — is the property of Retaining Walls Direct or its content suppliers and is protected by Australian copyright law. You may not reproduce, distribute, or use any content without our prior written consent.
8. Limitation of Liability
To the maximum extent permitted by law:
- Retaining Walls Direct is not liable for any indirect, incidental, special, or consequential damages arising from the use of our products or website.
- Our total liability to you for any claim arising from a purchase shall not exceed the amount paid for the relevant order.
- Nothing in these terms excludes or limits your rights under the Australian Consumer Law.
9. Website Use
- You agree not to use this website for any unlawful purpose or in any way that could damage, disable, or impair the site.
- We reserve the right to restrict or terminate access to the website at any time without notice.
- Links to third-party websites are provided for convenience only. We are not responsible for the content or practices of those sites.
10. Governing Law
These Terms & Conditions are governed by the laws of New South Wales, Australia. Any disputes shall be subject to the exclusive jurisdiction of the courts of New South Wales.
11. Changes to These Terms
We may update these Terms & Conditions from time to time. The current version will always be available on this page with the date of last update noted at the top. Continued use of our website after changes constitutes acceptance of the updated terms.
12. Contact Us
For any questions about these Terms & Conditions, please contact us:
