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Privacy Policy

Last updated: June 2026

Retaining Walls Direct ("we", "us", "our") is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit retainingwallsdirect.com.au or make a purchase from us, in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).

1. Information We Collect

We may collect the following types of personal information:

  • Contact information — name, email address, phone number, and postal/delivery address.
  • Order information — products purchased, delivery address, and payment details (processed securely via our payment provider — we do not store card details).
  • Usage data — pages visited, time spent on site, browser and device information, collected via cookies and analytics tools (including Google Analytics).
  • Communications — messages, enquiries, quote requests, and feedback you send to us.

2. How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders and arrange delivery.
  • Communicate with you about your orders, quotes, and enquiries.
  • Send marketing communications where you have opted in (you can unsubscribe at any time).
  • Improve our website, products, and services.
  • Comply with our legal obligations under Australian law.

3. Sharing Your Information

We do not sell your personal information. We may share it with trusted third parties solely to fulfil our services, including:

  • Freight and delivery providers to arrange transport of your order.
  • Manufacturers to process and pick your order.
  • Payment processors (e.g. Shopify Payments, PayPal) to handle transactions securely.
  • IT and analytics service providers (e.g. Google Analytics) to operate and improve our website.

All third parties are required to handle your information in accordance with applicable privacy laws.

4. Cookies

Our website uses cookies to improve your browsing experience and analyse site traffic. Cookies are small files stored on your device. You can disable cookies in your browser settings, though this may affect some site functionality. By continuing to use our site, you consent to our use of cookies.

5. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. Our website uses SSL encryption and our payment processing is handled by PCI-DSS compliant providers.

6. Your Rights

Under the Australian Privacy Act 1988, you have the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate or outdated information.
  • Request deletion of your personal information (subject to legal obligations).
  • Opt out of marketing communications at any time.

To exercise any of these rights, please contact us using the details below.

7. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available on this page with the date of last update noted at the top.

8. Contact Us

For any privacy-related enquiries or to exercise your rights, please contact us:

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