Privacy Policy & Terms of Use

Last updated: May 2026

Privacy Policy

1. Introduction

Retaining Walls Direct ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or make a purchase from us.

2. Information We Collect

We may collect the following types of personal information:

• Contact information — name, email address, phone number, and postal address.
• Order information — products purchased, delivery address, and payment details (processed securely via our payment provider).
• Usage data — pages visited, time spent on site, and browser/device information collected via cookies and analytics tools.
• Communications — messages, enquiries, and feedback you send to us.

3. How We Use Your Information

We use your personal information to:

• Process and fulfil your orders.
• Communicate with you about your orders and enquiries.
• Send marketing communications (where you have opted in).
• Improve our website and services.
• Comply with legal obligations.

4. Sharing Your Information

We do not sell your personal information. We may share it with trusted third parties including delivery providers, payment processors, and IT service providers, solely to fulfil our services to you.

5. Your Rights

Under the Australian Privacy Act 1988, you have the right to access, correct, or request deletion of your personal information. To exercise these rights, please contact us.

6. Cookies

Our website uses cookies to improve your browsing experience and analyse site traffic. You can disable cookies in your browser settings, though this may affect site functionality.

Terms of Use

1. Acceptance of Terms

By accessing or using the Retaining Walls Direct website, you agree to be bound by these Terms of Use. If you do not agree, please do not use our website.

2. Products & Pricing

All prices are listed in Australian Dollars (AUD) and are subject to change without notice. We reserve the right to refuse or cancel orders at our discretion.

3. Delivery

Delivery timeframes are estimates only. Retaining Walls Direct is not liable for delays caused by third-party freight providers or circumstances beyond our control.

4. Returns & Refunds

Returns are accepted in accordance with Australian Consumer Law. Please contact us within 7 days of receiving your order if you have any concerns about your products.

5. Limitation of Liability

To the extent permitted by law, Retaining Walls Direct is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

6. Governing Law

These terms are governed by the laws of New South Wales, Australia.

7. Contact

For any privacy or terms enquiries, please contact our team.